Having started as a consultant at KPMG and worked as a business controller for BinckBank, I was keen to switch to the front office and work on more client-facing projects. So I came on board at Van Lanschot Kempen in 2015 to work on the digitalisation programme. It’s my job to think outside-in. As a client, what would I expect from a digital wealth manager? If I look at where we’ve come over the past three years, we’re sitting on a wealth of digital possibilities now compared to then. 2018 has been a successful year, with the continuous improvement of our investment app, a brand new “Mijn Van Lanschot” (online portal) for all our clients, the introduction of Vermogenshorizon (goal monitoring and scenario analyses), the Compass app for bankers and the Messaging Centre for investment advisers. The coming year will be about connecting the dots so that we have a more integrated approach and lift our digital services to the next level.
Our aim is to be the benchmark within the Benelux region for omni-channel wealth management, so we’re developing tools that surprise our clients and bankers with amazing features that you won’t find at our competitors. This contributes the long-term value that Van Lanschot Kempen adds for our clients – and if they’re are more satisfied, we can improve client retention. Our digital tools and human touch reinforce each other and create even better relationships.
But when I’m not eating, sleeping and breathing digital? I’m fanatical about cycling and mountain biking!