Client Administration Officer
- Initiative
- Customer focus
- Solution focused
Create your own future
As a Client Administration Employee you are part of a motivated team that forms the Mid Office of the bank and is therefore an extension of the commercial department. You work for colleagues and clients of Private Clients Netherlands and Belgium and for Investment Bank and Investment Management. You work closely within a team to create an optimal customer experience. At the same time, we also provide you with plenty of opportunities to further develop yourself and shape your own path within the organization.
That is what you will use your talents for as Client Administration Officer at Van Lanschot Kempen. Your work can be in different areas, depending on your competencies and preferences. These activities may be related to: payments, credits, investing, savings, death, minors/adults, online banking, ending relationships or data quality. What is unique about the Client Administration department is that you can always learn new topics and thus shape your own development path and daily activities.
- opening / changing / settling relationships and accounts;
- coordinate customer matters with colleagues in commerce;
- drawing up contracts and other documentation;
- outbound customer contact for verification or additional
administrative questions; - contribute to improvements in the department.
- optionally fulfilling roles as process coordinator, process owner, tester, or planner of a group.
Your talents
Accurate, results-oriented and a “can do mentality”. This is how we can best describe you as a Client Administration Officer. Talents that you use to guide our customers in a constantly changing world every day. By thinking out of the box and asking questions. And all will be well if you also have an affinity with administrative processes, pick up new processes quickly and can suggest improvements. You also have:
- an HBO work and thinking level;
- the WFT basic certificate (or be willing to obtain this soon);
- relevant work experience is an advantage, but not a requirement.
- a good command of the Dutch language, spoken and written
Move ahead at Van Lanschot Kempen
Investing in a more future-oriented, sustainable, and data-driven way with various clients. Both nationally and internationally. With nearly 300 years of experience, we make this ambition a reality at Van Lanschot Kempen. We do this with some 2,000 colleagues in various fields of expertise.
Client Administration currently consists of approximately 95 employees and is constantly evolving to continue to respond to developments within and outside the bank. Every day we process approximately 2000 customer orders for the Netherlands and Belgium. In order to stay ahead, we continuously implement further digitalization and optimizations. We work with interfacing, robotization, workflows and AI, among other things. All these innovations aim to contribute to an optimal customer experience, operational excellence and to comply with laws and regulations. Good collaboration within, but also with other departments, is very important.
An organisation's degree of innovation and agility also depends on the diversity of its workforce. Our differences make us stronger together. We promote an inclusive work environment where all colleagues feel at home. With us, you can be yourself. And we are proud of that.
Curious about the stories of colleagues and how they experience working at Van Lanschot Kempen? Go to People & Projects and find out more!
Turning talent into value!
That's what we do! The fact is, if you add value, you can expect the same from us in return. A good work-life balance with our 'hybrid way of working' is a good example of this. As an Client Administration Employee, you will also be given:
- a gross monthly salary that matches your knowledge and experience.
- a flexible budget of 19.47% of your gross salary (containing a 13th month, 8% holiday allowance & 7 extra legal leave days) You can utilize this by buying a bike, monthly gym membership, but also to save up for a sabbatical! It’s also possible to get the full budget paid out at any moment in the year.
- a babysitting budget for working parents with kids in the age category 0 -12 years
- your commute to work is compensated, including green options of walking and biking to work!
- working from home allowance.
- the option of exchanging national public holidays for religious holidays.
- 1 month fully paid when you take a sabbatical of 3 months or longer.
- training opportunities
And we have many other employment benefits ready for you. Discover all the benefits of working at Van Lanschot Kempen.
Working on tomorrow's capital
Just the vacancy you were looking for? Please respond by April 30, 2024.
Do you have any questions? Please get in touch with Sofie Gieben, Team Lead Client Administration & Monitoring on +31683142876 or at s.gieben@vanlanschotkempen.com.
Unlock your full potential
